Shipping Policy

Order Processing

  1. Order Confirmation: Once you place an order on our website, you will receive an order confirmation email. This email serves as proof that we have received your order and are in the process of fulfilling it. If you do not receive an order confirmation email within 24 hours of placing your order, please contact our customer support team at

  2. Processing Time: We aim to process and ship orders within 24 hours of the sale. Please note that orders placed on weekends or holidays may be processed on the next business day.


  1. Shipping Options: We offer standard shipping for all orders. We also offer expedited shipping options.

  2. Delivery Time: Our standard shipping typically takes between 7 to 10 business days for delivery, depending on your location. Please note that delivery times may vary based on factors such as shipping destination, weather conditions, and carrier delays. We appreciate your patience.

  3. Shipping Fees: Shipping fees are calculated based on the weight and dimensions of the products in your order, as well as your shipping address. The total shipping cost will be displayed at checkout before you complete your purchase.

  4. Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

  5. Shipping Restrictions: We currently ship to addresses within the USA, Austria, and Germany. If you have any questions about international shipping, please contact our customer support team.

Lost or Delayed Shipments

In the rare event that your shipment is lost or significantly delayed beyond the estimated delivery time, please contact our customer support team at .We will work with the carrier to resolve the issue promptly.

Shipping Address

Please ensure that your shipping address is accurate and complete when placing an order. We are not responsible for orders shipped to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible.

Returns and Refunds

For information on our returns and refunds policy, please refer to our page

Contact Us

If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to reach out to our customer support team at

We appreciate your business and trust in SereniPet. We are committed to delivering high-quality products to your doorstep in a timely and efficient manner.

Thank you for choosing us as your preferred shopping destination.