Refund and Return Policy

Thank you for shopping at SereniPet. We appreciate your business and want you to be completely satisfied with your purchase. If you are not completely satisfied with your purchase, we are here to help you.


You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition as you received it. Your item must be in its original packaging. Your item must have the receipt or proof of purchase with it.

If you want to return your order back to our warehouse, this is the address:

Name: Laxrue support center
Address: 4th Floor, 3670 Husong Highway, songjiang district, Shanghai, China 201619
Phone: +86 15326777461


Once we have received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policy.


You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contacting us

If you have any questions about our return and refund policy, please contact us at